You Have Questions

We have answers

Will I need to pay anything out-of-pocket beyond my plan payment fees?

Depending on the benefit plan that you choose, ‬there may be certain out-of-pocket expenses. ‬You can view our‭ comparative table to see exactly what each plan offers.‭ ‬The Deluxe plan is our most comprehensive plan at‭ ‬$19‭ ‬/‭ ‬month and with it the customer is eligible for any designer frame and progressive or single vision lenses at no further cost beyond the plan‭’‬s annual fees.‭

Can I pick out any frame that I want‭?‬‬‬

Yes. ‬We get it that the frame you choose makes a difference and we want to offer you the utmost flexibility in your choice. ‬We offer thousands of frames in different styles,‭ ‬colors,‭ ‬materials and shapes including many top brand names.‭ ‬Furthermore,‭ ‬the Deluxe plan covers the cost of any frame you may want,‭ ‬while the Extended plan covers the cost of all non-premium frames.‭ ‬The Standard plan provides‭ ‬50%‭ ‬off all non-premium brands and‭ ‬25%‭ ‬off premium frames that are already competitively priced to begin with.‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬

Is there a waiting period‭?‬‬‬

There is no waiting period for customers who choose to pay their fees annually‬ - you can use your benefits immediately.‭ ‬For those of you that choose to pay monthly or quarterly there will be a‭ ‬6-month waiting period for a free pair of glasses.‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬

— ‭What about out-of-network reimbursement‭?

You can get your eye exam or purchase your frame from day‭ ‬1‭ ‬of coverage.‭ ‬If you pay your fees on a monthly basis,‭ ‬you will be eligible for reimbursement after a‭ ‬9-month waiting period.‭ ‬If you pay annually,‭ ‬you will be eligible for immediate reimbursement.‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬

What kind of benefits do family members get‭?

UVP family members pay reduced rates for their‭ ‬benefit plans:‬‬‬
Spouse‭ ‬/‭ ‬Life Partner‭ (‬2nd family member‭) ‬-‭ ‬80%‭ ‬of selected plan's annual fee.‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬
Children‭ (‬3rd family member and onward‭) ‬-‭ ‬60%‭ ‬of selected plan's annual fee.

How do I use my benefits‭?

Just login to your personal account on the UVP website to claim your benefit.‭ ‬Select the frame you want,‭ ‬the lenses you need and follow the simple and intuitive instructions.‭ ‬It‭’‬s that easy.

How do I get my money back for out-of-network purchase?

If you have selected eyewear from our‭ ‬website then there is no need to submit any paperwork. ‬If you have purchased out-of-network eyewear or had an eye exam, ‭ ‬just upload your invoice or email us the required information. If you are eligible for a refund, we will reimburse you within‭ ‬30‭ ‬days.

How do I get my pair of glasses‭?‬‬‬

If you choose to access your benefits from our online catalog‭ ‬we will ship you your eyewear within several days.‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬

Can I get Progressive lenses‭ (‬multi-focal‭)?

Yes.‭ ‬UVP specializes in premium-quality progressive multi-focal lenses which we can fit to almost any frame.‭ ‬With the Deluxe plan,‭ ‬the cost of multi-focal lenses is covered in the premium while the Extended and Standard plans offer‭ ‬50%‭ ‬off on prices that are already competitive to begin with.‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬

Are you an insurance company‭?

No.‭ ‭ UVP is not a health insurance plan nor a medical discount plan, but rather a benefit plan provider via a subscription program.

Can I upgrade my lenses‭?

Yes.‭ ‬We offer various upgrades to your lenses in addition to the UV,‭ ‬Anti-Scratch and Anti-Glare coatings that come free with all plans.‭ ‬You can also upgrade your lenses to multi-focal or transition as well as RX. sunglasses.‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬

Can I get contact lenses‭?

Yes.‭ ‬We offer contact lenses.‭ ‬Feel free to check out our comparative plans to see which one offers the best value.‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬

What is the difference between in and out-of-network‭?‬‬‬

When we say in-network we mean redeeming your benefit plan from our extensive online catalog‭ - that includes over‭ ‬2000‭ ‬premium and non-premium frames and every possible lens you could possibly need.‭ ‬Generally speaking, ‬this provides UVP customers with the best value.‭ ‬Out-of-network refers to redeeming your frames from any optometrist or brick and‭ ‬mortar retailer outside of our own shop,‭ ‬as well as eye exams at your personal ophthalmologist.‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬

Can I see an ophthalmologist‭ ‬/‭ ‬optometrist for an eye exam‭?‬‬‬‬‬‬‬‬‬

Yes.‭ You can choose any ophthalmologist or optometrist that you want.‭ ‬We will also reimburse you up to‭ ‬$40‭ ‬for what you spend on your examination regardless of where it was done.‬‬‬‬‬‬‬‬‬‬‬‬ Please note, UVP is neither an insurance plan, nor a medical discount plan.

What if I‭’‬m not happy with my pair of glasses‭?‬‬‬‬‬‬

No worries.‭ ‬You just have to return them,‭ ‬no questions asked,‭ ‬and we will provide you with another pair.

What kind of warranty do you offer‭?‬‬‬

All of our glasses come with a‭ ‬365‭ ‬day manufacturer‭’‬s warranty.‭ ‬This covers any possible defect in the frame or lens that can reasonably be attributed to the manufacturer‭’‬s responsibility and not a result of normal wear and tear,‭ ‬accidental damage from handling or improper use.‭ ‬We provide an easy and friendly process for returning and replacing glasses.‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬

How can I reach you‭?

You can reach us by phone at 1-800-680-3106 or by email Our customer service department is‭ ‬at your‭ ‬beck and call‭ ‬24/7.‭‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬