You Have Questions

We have answers

Why are UVP plans better than others‭?

We‭’‬re a bit biased,‭ ‬but we think we offer the best pound-for-pound value vision plans in the industry.‭ ‬We bring a simple,‭ ‬straight-forward and transparent approach‭ ‬— what you see is what you get,‭ ‬and we don‭’‬t hide behind fine print.‭ ‬Once you‭ ‬compare our plans to the others,‭ ‬it becomes quite clear.

Can you customize your plans‭?

Yes.‭ ‬While our‭ ‬3‭ ‬plans are aimed at catering to the bulk of employers and employees,‭ ‬we can provide you with all the necessary flexibility you need,‭ ‬and we‭’‬re here to help you tailor just the right plan for your employees or even better,‭ ‬let them do it themselves.‭

Do you offer upgrades‭?

Yes.‭ ‬We offer upgrades such as progressive and Rx.‭ ‬sun lenses as well as to premium brand name frames,‭ ‬which are included free of charge in some of our plans.‭ ‬All of our plans come‭ ‬standard with free single vision lenses as well as free UV,‭ ‬Anti-Scratch and Anti-Glare coatings.
For a more detailed breakdown of what each plan offers,‭ ‬feel free to click‭ ‬here.

Can I offer employees multiple benefit plan options‭?

Yes.‭ ‬You can provide your clients with the flexibility of splitting their benefit plans as you see fit.‭

‭What kind of customer support service do you provide‭?

We provide‭ ‬24/7‭ ‬customer support with an exceptionally quick response time by both phone and email.‭ ‬Our vision care experts are extremely knowledgeable in all aspects of vision care as well as quick to get to the bottom of any issue that may arise.
We provide step-by-step assistance to employees who will seek to redeem their benefits online,‭ ‬as well as step-by-step assistance in getting reimbursements for out-of-network purchases.

Do you offer out-of-network reimbursement‭?

Yes.‭ ‬We offer out-of-network reimbursement.‭ ‬Your employees can get their eye exams and pair of glasses from any provider.‭ ‬They just need to send us the invoice and we will reimburse them according to the rate of their‭ ‬benefit plan.‭

Do employees need to file their claims themselves‭?

If employees select their glasses from our website there is no need to submit any claim.‭ ‬If they choose to purchase out-of-network or seek reimbursement for their eye exam,‭ ‬they only need to email us the invoice.‭ ‬It‭’‬s that simple.

— Can my employees claim their benefits on their own‭?

Yes,‭ ‬we have built an extremely easy-to-use and intuitive customer interface that allows your employees to browse a wide selection of glasses and easily select their lenses.‭ ‬They can also easily submit their claims for reimbursement for any out-of-pocket expenses by simply emailing their invoices.‭ ‬We‭’‬re here with our‭ ‬24/7‭ ‬customer support to walk your employees through if any issue or question‭ ‬should arise.

What if my employees aren‭’‬t happy with their pair of glasses‭?

Not a problem.‭ ‬They‭ ‬can‭ ‬return their pair of glasses,‭ ‬no questions asked,‭ ‬and we will provide them with another pair.‭

What kind of warranty do you offer‭?

All of our glasses come with a‭ ‬365-day manufacturer‭’‬s warranty.‭ ‬This covers any possible defect in the frame or lens that can reasonably be attributed to the manufacturer‭’‬s responsibility and not a result of normal wear and tear,‭ ‬accidental damage from handling or improper use.‭ ‬We provide an easy and friendly process for returning and replacing glasses.

Are you an insurance company‭?

No.‭ ‬We are an optic company and a vision benefit plan provider.